Try this scenario:
You have a technical need.
You contact your IT department, and they tell you to submit your request through their website-- which doesn't work.
You contact them again to notify them that the website they sent you to isn't working properly and it's impossible for you to submit your request.
They tell you to type up all the information related to the request in an email and send it to them. You do so, and a few hours later, you get a message back that your request has been fulfilled.
You find out that although the request has been fulfilled, it was done incorrectly. On top of that, a high ranking member of the IT department has contacted a high ranking member of your office to complain about how you bypassed proper protocol-- even though all you did was what the IT people told you to do in the first place.
Scary. Very scary.
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